
The Investigators Group Inc.

Information about The Investigators Group Inc.
Opening hours
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Established in 1995, The Investigators Group provides investigative solutions to the legal, insurance, and corporate communities as well as individuals. We are available 24/7 for clients and employ highly trained investigators who will work report and work with you in a timely fashion. Contact us today to learn more!
Our comment from Baker Street Directory about The Investigators Group Inc.:
The Investigators Group Inc. is a premier security and private investigation firm based in Toronto, notable for its exceptional management and supportive work environment. Many employees highlight the invaluable leadership of supervisors like Arun, Anojan, and Kevin, who are praised for their professionalism, responsiveness, and commitment to employee development.
Key strengths include:
- Outstanding management that prioritizes employee welfare.
- A supportive and collaborative atmosphere that fosters professional growth.
- Comprehensive training programs that equip staff with essential skills in security and loss prevention.
- Flexibility in scheduling, accommodating workers' needs.
- Positive interactions with clients, showcasing the company's dedication to service excellence.
While the majority of feedback is overwhelmingly positive, some concerns have been noted about employee treatment and compensation. However, the management's approach to addressing issues reflects their commitment to improvement and employee satisfaction.
Overall, The Investigators Group Inc. stands out as an excellent choice for those seeking a reliable and rewarding career in security.
The Investigators Group Inc.: Reviews
Negative experience: The 5-star reviews are clearly manufactured... likely written by employees pressured by management. This company operates like a cutthroat, opportunistic outfit with no regard for ethics, empathy, or employee well-being. They make rash decisions without hearing people out and take zero accountability. They are lucky enough they aren't being audited by the CRA or the Ministry of the Solicitor General... though if they were, they'd probably just bury it under the same dishonesty their management runs on. This company is stuck in the early 2000s when it comes to how a business should be run... basically outdated, disorganized, and completely out of touch. They parade around like they have some grand mission or set of core values, but let’s be real... it’s all smoke and mirrors. If they do have values, no one’s seen them in action. They make constant mistakes, show no accountability, and still have the nerve to act like they’re superior to every other security company out there. Training is nonexistent, and they throw guards into roles unprepared. To make things worse, they exploit their own staff, even part-time international students by overcharging for uniforms and pocketing the difference. The whole operation feels like a cash grab, not a professional security firm. Spare yourself the headache and avoid working for this company and think twice before trusting them with your business.
Fantastic experience: Great guard services and lp's.
Negative experience: All the 5 star reviews are from employees…….. conflict of interest much?
Negative experience: Constantly being followed around at the metro in Port credit, it is very uncomfortable
Fantastic experience: I am working in igi for almost 1 year and i learned many things from the one of the supervisor Arun he always have the solution of any situation and he always ready to assist us in my work for my progress in the future.
Negative experience: Whether you're looking for a career opportunity or a company to hire for your business, save yourself the time and go elsewhere.
Fantastic experience: I have been working at IGI Security, and my experience has been great thanks to my supervisor, Arun. He is the best supervisor I’ve had—always patient, clear in his explanations, and never indifferent or disinterested when we ask questions. Arun is extremely responsive; whenever we reach out, he responds as quickly as possible. He also genuinely cares about his team, quickly making arrangements when someone is unable to attend a shift due to illness. His positive attitude and leadership create a supportive work environment. Many of my colleagues, including myself, truly admire him. We also have another supervisor, Mohammad, who is also very supportive and contributes to a positive work atmosphere. Our manager, Darren, plays a crucial role in making IGI a great place to work. His leadership and guidance ensure that everything runs smoothly, and his support is highly appreciated by the entire team. I’m grateful to be part of IGI Security under Arun’s leadership, along with the support of Mohammad and the guidance of our manager, Darren.
Fantastic experience: I am working with IGI for almost 8 months now. My supervisor is Arun. He is the best supervisor I have ever met till now ,always stand by his employees. Never ever treated me as an employee but way more than that. Huge respect for this man.
Fantastic experience: Working at IGI has been a great experience. Arun is a supportive supervisor who always provides clear guidance, and Darren ensures everything runs smoothly while keeping the work environment positive. The company values its employees, offers good training, and maintains a strong team spirit.
Fantastic experience: “East or West Supervisor Arun is the best” A every dedicated and compassionate supervisor ever got. He is the best indeed always available to help the guards 24/7 .
Fantastic experience: Arun is very helpful to me, he always listen my situation and help me to get out of it
Fantastic experience: I am one of the current security supervisors, along with Arun. I work as a security supervisor, private investigator, and the companies trainer/instructor. I also assist with HR, administrative duties and assist the security manager. I have been in security for nearly 4 years, and I can say hands down, that IGI is the best company I have ever worked for. I have worked with the biggest companies/corporations within security and IGI is a lot more different. How is it different? Darren, the security manager is not only an amazing individual, but he knows you by your name, and not your license number. Furthermore, Darren is extremely kind, accomodating, and has a great personality. Darren takes very good care of the security team and always accomodates the supervisors as well. Sean, the CEO, is an amazing man. Very kind and very understanding. Very open minded. Sean is the best CEO I have ever worked for. Darren is the best manager I have ever worked for. If you need a security company for your site/location, contact The Investigators Group. Darren and Sean are very accomodating and will ensure you walk away happy and pleased. Darren and Sean, thank you for making IGI an amazing company to work for/with. I am privileged and honoured to work as one of your supervisors!
Fantastic experience: Awesome
Fantastic experience: Hey myself Akashdeep Singh.I am working in IGI and with Arun ( Mobile Supervisor) from almost last 2 years. Today i want to speak about our mobile supervisor ( Arun)which is one of the best mobile supervisors, he is always professional, didactic, and focused on his work. He is uniformly dependable, accountable, and helpful; he makes certain that all security processes are successful. I believe that having Arun on our team has been very beneficial and the management of many sites as well as handling problems as they come has been incredibly helpful. He will communicate very well and he has excellent problem solving skills that are useful in an organization, besides he will work hard to ensure that his team succeed.He is available 24/7 for the guards.It is worth to see how Arun has remained so much committed to ensuring that we maintain the safety and security standards of this company, thus can be termed as being a great leader in our company.
Fantastic experience: Arun is very helpful and very understanding supervisor in the company . Good company to work with.
Fantastic experience: I am having a great experience with the IGI security company. The manager, Darren is very supportive and provides assistance whenever needed. They are really attentive especially my supervisor Mr Arun who always listen to my concerns and even works when he is off duty. He is having great leadership quality, professionalism and working with him makes work more easier Thanks for your support and appreciation
Fantastic experience: I have had the privilege of working under the leadership of Mr. Arun at IGI Security, and I can confidently say that he possesses exceptional leadership skills. Mr. Arun consistently demonstrates a strong sense of responsibility, clear communication, and a deep commitment to the team's success. He leads by example, always maintaining professionalism while fostering a collaborative and supportive work environment. His ability to handle challenges with a calm and strategic approach has not only helped improve team performance but also boosted morale across the department. I truly appreciate his guidance and look forward to continuing to learn from his leadership.
Fantastic experience: Andrew is an amazing security guard, he has stopped people from stealing lots of times 10/10 he could probably wrestle a giraffe to the ground with his bare hands
Thank you for taking the time to share your thoughts Marisa. We will ensure to let our team and Andrew know.
Fantastic experience: I would like to express my sincere gratitude to our esteemed supervisor, Mr. Anojan, for his unwavering support and guidance. His exceptional understanding of his employees' circumstances and his willingness to assist and guide them is truly commendable. I am particularly grateful for his consistent assistance and support, which has been invaluable to me.
Fantastic experience: I have been working with IGI Security Company for 4 months and am having a fantastic experience. The manager Darren is attentive, listens to my concerns, and is highly organized with scheduling. I extend my sincere thanks to my supervisor Arun for his exceptional support. Additionally, I am grateful to Anojan for his significant assistance.
Fantastic experience: Arun is the best supervisor and very easy to work with . He makes the job easier
Fantastic experience: I am pleased to share my positive experience working with the team in the IGI. The leadership provided by Manager Darren, supervisor Anojan, payroll supervisor Sandy along with the broader management team, has been instrumental in fostering a productive and supportive work environment. Darren has demonstrated exceptional leadership, guiding our department with clarity and purpose. Their ability to strategically plan and execute initiatives has significantly contributed to the overall success of our team. They are not only an excellent manager but also a mentor who takes the time to develop and nurture talent within the team. Anojan is an exemplary leader who consistently goes above and beyond to ensure that the team is well-informed and well-prepared. Their approachable nature and keen attention to detail have made them an invaluable resource for the team. I always feel supported and motivated to perform my best under their supervision. Sandy deserves special recognition for their efficiency and precision in managing payroll. Their commitment to accuracy and their proactive communication ensure that we are always well-informed about payroll matters. They handle inquiries and issues with professionalism and a positive attitude, which makes the payroll process seamless and stress-free. The broader management team has created a culture of excellence, where employee welfare and professional growth are prioritized. The resources, training, and support provided by management empower us to perform our roles effectively and confidently. Their commitment to continuous improvement and their open-door policy have made a significant difference in my experience at the company. In summary, working with IGI team has been an incredibly positive experience. Their dedication to their roles and to the well-being of their employees makes them a truly outstanding team. I highly recommend them for their professionalism, leadership, and commitment to excellence.
Samtru, appreciate your taking the time to write such a detailed review. We appreciate all your work. Thank you.
Fantastic experience: I would like to extend my heartfelt appreciation to my manager Darren and my supervisor Anojan and Arun as well as my payroll supervisor Sandy for their outstanding contribution. Working with IGI really made me more professionalism regarding loss prevention and how to deal with different situations. Moreover, Anojan and Arun have demonstrated exceptional skill in their supervisory roles, ensuring smooth operations and fostering a supportive work environment. Thank you.
Sandesh, thank you for your kind words and we are glad that you have had a great experience.
Fantastic experience: Its been more than one year since i am working in this company and it was totally a good experience. All the supervisors and managers are understanding Had a good time working with anojan, he supported me every single time i asked him and thats what makes him the best for me. Also darren,sandy and arun are always ready to help regardless of the time. Good company overall and very good for growth in loss prevention industry.
Shubam, thank you for your review and your work.
Fantastic experience: Working with this company since March 2023, and I can say it's the best company ever. The management is very, very good, especially the manager Darren. Talking about Arun (supervisor), oh my god, I have never seen such a good, humble, and supportive supervisor like him.
Harsh, thank you for your positive words and comments. We appreciate it. Thanks for all the work you do.
Fantastic experience: Arun is one of the good supervisors, he always stand with guards in their hard time and helped them alot. Further he well known to everything. Overall he is Best supervisor.
Dipin, thank you for your positive review. We will be sure to share with Arun.
Fantastic experience: East or west ARUN JEYABAVAN , as a supervisor is best . Best company ever still working with them . Very supportive .
Malik, thank you for your positive comments. We appreciate all your work.
Fantastic experience: Working at investigators group has been a fantastic experience. The company values its employees, provides excellent training, and ensures we have support needed to succeed. The team is professional, and there's a strong focus on delivering top-quality service to our clients. I'm proud to be part of a company that truly cares about both its staff and the safety of those we protect and arun is the best supervisor i ever seen he is very humble and cooperative with the employees.
Fantastic experience: IGI is One of best security company ...I couldn't be more impressed with their professionalism and attention to detail.The security guards were punctual, courteous, and handled all situations with a calm and every guard are trained by very supportive supervisor Anojan & Arun. Trust me take my word working with IGI is best decision I have ever made....
Fantastic experience: I worked for IGI since last 4 months and it's been a great experience for me to work with supporting management of IGI. I personally recommend supervisor (Arun) who is the best guy in this sector .
Fantastic experience: Anojan and Arun are the exceptional leadership with their unwavering commitment to team growth and project excellence. Anojan's strategic vision and ability to inspire are matched by Arun's dedication to fostering collaboration and innovation. Their combined strengths create a dynamic and supportive work environment, driving both individual and collective success. Their approachable nature and constructive feedback make them outstanding leaders who consistently empower their team to achieve remarkable results.
Ravneek, thank you for taking the time to provide a review. We appreciate your time and work.
Fantastic experience: Amazing management. Arun and Anojan are the best supervisors I've had.
Fantastic experience: Arun is the best supervisor I've ever worked with. His leadership, guidance, and support have made a significant impact on grooming us how to work professionallly Highly recommended for any professional environment.
Fantastic experience: Working with this company now, it’s been two years. Everything is good here. Especially Arun (Supervisor) Sir and Anojan Sir they response very quick if you’re in dire condition. They help a lot.
Fantastic experience: Working in IGI is one of the best decisions of life, Arun is the best supervisor.
Fantastic experience: Arun Jeyabavan is an outstanding security supervisor. His professionalism, attention to detail, and ability to stay calm under pressure set him apart. Arun’s proactive approach and strong communication skills enhance safety and foster teamwork. He consistently goes above and beyond, making him a valuable asset to any security team. Highly recommended for any security role.
Fantastic experience: While working at IGI I enhanced my skills special thanks to my supervisors (Arun and anojan) both helped me in gaining experience and also learning new techniques in loss prevention.
Fantastic experience: Arun is the best supervisor
Fantastic experience: I've had the pleasure of working closely with my manager, Darren, my supervisors, Anojan and Arun, and Sandy, the payroll supervisor, at IGI. The company's professionalism, support, and attention have further enhanced my already wonderful experience with them. It's among the greatest companies to work for. I would like to express my heartfelt gratitude to Anojan and Arun for their excellent advice and thorough instruction. They have greatly improved my knowledge and abilities in this crucial field by imparting a wealth of strategies and insights regarding loss prevention.
Fantastic experience: I have had a great experience working for IGI. IGI was easily one of the greatest working experiences I have had in my six years of doing security. The management are great and responsive to the needs of their employees. The flexibility is unmatched in compared to any other security company I have worked for. It was bittersweet to move on from my role with IGI but I will not forget how great my experiences were at the time.
Fantastic experience: The manager and all supervisors are very supportive for everything and especially Darren sir and Anojan Sir, they are always ready for the help of their employees. Best place to get a good experience to become an excellent Security guard .
Fantastic experience: Working with the company IGI, I have had the pleasure of interacting closely with my manager (Darren), supervisor (Anojan and Arun), and payroll supervisor (Sandy). Their professionalism, support, and dedication have significantly made my experience with the company extremely positive. It is one of the best companies for which to work. I want to extend my sincere appreciation to Anojan and Arun for their invaluable guidance and comprehensive training. They have imparted numerous techniques and insights into loss prevention, significantly enhancing my knowledge and skills in this critical area.
Fantastic experience: I worked with the company for a year and learned many different investigative techniques that I can use in the future for my career. If you are looking for good management this is the place to be. My supervisor Kevin has helped me a lot throughout this year and has shown how a supervisor should be. The LPOs with the company will teach you a lot as well with the upmost respect.
Fantastic experience: 1 of the best company i have ever worked with
Positive experience: The best place to work at as a LPO. They teach you from scratch and makes sure that you get enough hours. Would recommend working at IGI for sure.
Fantastic experience: Even 7 star is not enough for IGI. Best company I have ever worked with. My manager is Kevin, he always puts employees on priority line. If I call my manager 20 minutes before a shift that I would not be able to cover it he always says no worries just take care. Appreciate everything.
Fantastic experience: I would recommend The Investigators Group Inc to anyone interested in working in the security field. It is a first class experience, teaching and giving real world experience on loss prevention strategies and methods. With my time with IGI, I learned so many useful skills/techniques that I will be able to use throughout my career. Dealing with local law enforcement on a daily basis, and working with clients to ensure safety and prevention measures were met at all times I often found myself learning something new every day. If you are looking to immerse yourself within the security sector I would highly suggest IGI. Kevin is an amazing leader/boss. With regular check-ins to working with me in the field, and response times to questions/updates within minutes I always knew I could lean on Kevin no matter the situation I was facing on any given day. Ali and Ray were both a vital part of my training as well, helping me gain experience while first starting. I’m thankful for my time at IGI and would recommend them to anyone seeking a security position/service.
Hi Tyler, thanks for sharing your experience working at IGI. We appreciate all the work you do.
Fantastic experience: IGI provided an exceptional learning environment where I was encouraged to grow from my mistakes. Their constructive feedback helped me develop professionally. I consistently received positive reviews about IGI from clients during my tenure. Highly recommend for anyone looking to build a strong career in security and investigations. Thanks to Kevin Crane for continued support and mentorship.
Negative experience: The owner Sean takes advantage of his employees, he doesn’t even provide use of force training yet he expects his employees to be hands on and physical, which is putting their safety at risk! Compensation is much lower than in market standards for the job description, they just want more and more out of you without a pay raise. Sean Gladney and Kevin Crane lack empathy, they take the upmost advantage of employees and will leave you without work with zero notice. There are much better security & private investigation companies to work for. BEWARE!!
Hi Julia. Having read your feedback and because we cannot find you in our employee database, we invite you to contact [email protected] so that we can further address your concerns. IGI has many hard working employees and we value each one of them. Ensuring that each of them follow proper policies and protocol is also important and that is why we provide paid training. We look forward to speaking to you more about your concerns.
Fantastic experience: I went to my local metro store and there was an older individual who was stealing. The security guard handled the situation with efficiency and respect. Great company with great employees.
Thank you Gayethiry for taking the time to provide your feedback! We appreciate it!
Fantastic experience: I worked with Investigators Group and it was a great team to work with. They were professional, respectful and provided me the opportunity to work at various locations throughout the GTA. I would highly recommend joining their team.
Thank you Corrado for sharing your experience at IGI. We appreciate the work you do.
Fantastic experience: One of the best security company to work. Always ready to help especially with Darren Ricketts and Anojan who trained me very well. I will highly recommend it to everyone if you are planning to start your career in security. This company not only helps in professional life but also how to be a successful and hardworking individual. One more thing there is time to time appreciation striving for everyone to do more.
Thank you for your feedback and for your work!
Negative experience: They don't know how to talk ! Maybe learn how to talk and then do the security
Fantastic experience: Great company to work with lots of opportunities for growth.
Negative experience: Don’t even want to give 1 star. Bunch of 4/ft supervisors and clown managers. Never work for these goofballs.
Fantastic experience: Great place to work with.The staff and management is very proffessional and co-operting.
Fantastic experience: Solid and honest. Can't ask for much more! Keep it up
Fantastic experience: Great company to work for, very accommodating on shifts. Highly recommended.
Fantastic experience: Excellent customer service Investigators Group gave great advice and went above and beyond in providing the service they were hired to perform
Fantastic experience: These guys do a great job and care about theft as if it was their own store . Hats off to Sean and his company !!
Negative experience: Hahahahah clowns ! Never work for them guys there are some good big companies out there that will treat you with respect.
Fantastic experience: I have been working here for a long time now, and after spending a year, I can say this is a great place to work.
Fantastic experience: This security company is really good and dependable, punctual, and all of the the employees are good at fulfilling their duties
Fantastic experience: My experience was that the quality of service was excellent, very good value, and the communication level was great! Overall, the experience was amazing.
Fantastic experience: A great investigation company. Whenever I need assistance with one of my own investigations, I know I can rely upon the professionalism of The Investigator's Group.
Fantastic experience: Very polite and helpful. Seeing the guards in local grocery stores makes me feel safer as it is becoming a scary world
Fantastic experience: Excellent staff very helpful in creating a safe work place for security guards. Lines of communication are clear and on point
Fantastic experience: This investigation company is very good at what they do. They're investigators are professional, courteous and get the job done at a very reasonable price. I would recommend them to anyone looking for security or any other investigative work.
Fantastic experience: This is definitely a good place to work. There is job security and practice good work ethics. They listen to their employees and ensure employee satisfaction.
Fantastic experience: Darren is a great senior security manager. Well organised and very convenient to reach wherever any problem occurs even at last minute. Scheduling and adjusting shifts according to the availability and also helping as much as he can. Great opportunity to work with Darren.
Fantastic experience: The staff of this company is very nice.They train very effectively and efficiently. My Manager Darren is very good with employees. He is helpful and IGI is the company you should work for .
Fantastic experience: I had a great experience with the IGI security company's and with manager too. They were really attentive, always listened to my concerns, and were super organized with scheduling. My supervisor Arun and Anojan helped me alot. I highly recommend them!
Thank you Parth for your kind words. We will pass on your comments to Arun and Anojan!
Fantastic experience: Absolute discretion and excellent results. Exceptionally professional in very sensitive situations. Resourceful, up front, honest, and no surprises to the client. Couldn't recommend a better firm for commercial projects.
Fantastic experience: Sean and his team at Investigators Group have been instrumental in providing me with innovative tools to help minimize theft and assist with recoveries. I highly recommend their services.
Fantastic experience: We used Investigators Group Inc. for a very sensitive project. Could not ask for better service and understanding of our needs. It’s rare to find a company that can work independently and provide real value.
Fantastic experience: The Investigators Group has helped my businesses with many security related concerns and have always been successful with resolving the issues in a discreet and professional manner.
Fantastic experience: The Investigators Group is the best workplace I have worked for. The guidance I got from Sean & Kevin was essential for me on the job & off the job as well. They always care about service and excellence. There is always room for growth. The life experiences and skills you gain from the job will help you prepare for any challenging situations. I consider myself fortunate enough to have a work experience from IGI & be able to gain insights from such great individuals. I highly recommend IGI for someone who is looking for growth and excellence in services they provide.
Fantastic experience: I have been employed by this company for one year as a mobile supervisor. This organization presents an exceptional opportunity for professional growth in the Loss Prevention and security field. By joining our team, you will significantly enhance your knowledge and expertise in loss prevention methodologies. The loss prevention supervisor team consists of myself, Annojan Arunthavarajah, and is led by security manager Darren Ricketts. We prioritize the well-being and development of our team members. We provide constructive challenges that foster growth and development as a Loss Prevention Officer. Additionally, the Payroll Supervisor, Sandy Tran, ensures that all security personnel receive competitive compensation and actively advocates for wage increases for high-performing Loss Prevention Officers. As a supervisor with this company, I can attest to the positive and supportive work environment we have fosterd. The experience I have acquired in this position has opened up new possibilities for me in the security industry.
Thank you Arun for taking the time to share your experience. We are glad to have you on the team!
Fantastic experience: So i have worked with the investigators group for 5 months and still i can bet with anyone its the best company for securing your assets in terms of loss and prevention . I want to thank Mr. Darren Rickets who gave me the opportunity to be the part of the organization. He is undoubtedly gem of a person . Super good with posting schedules for his employees. Unfortunately i had to leave the company because i was reversed migrating back to My country Thank you IGI
Fantastic experience: I have been a part of the Investigators Group for 17 years and it has been a great company to work for. It has given me every opportunity to move up within the organization and succeed in life. It's a friendly atmosphere with a good team environment. Mark
Fantastic experience: This is a great security company. Excellent service! Best for top-notch security solutions and its management is cooperative . Professional staff, seamless implementation, and peace of mind knowing your property is well-protected. Highly recommend!
Fantastic experience: I recently visited a food basics in scarborough. The security guard who was working that day deescalated a situation with professionalism and grace. I’ve seen him a few times at the store and he is always very friendly and treats everyone with respect.
Fantastic experience: Working for IGI I had a great experience learning the ins and outs of all things security. Management always takes care of their employees and provides and positive working environment for all.
Fantastic experience: “As a security guard working for The Investigators Group Security Company, I can confidently say that this is a company that truly prioritizes professionalism, safety, and excellence. From the moment I joined the team, I was impressed by the thorough training provided, ensuring that I am equipped with the knowledge and skills necessary to perform my duties effectively. The company’s commitment to maintaining high standards is evident in every aspect of our work, from our vigilant patrols to our quick response times. Additionally, the support and camaraderie among colleagues foster a positive work environment, making it a pleasure to come to work every day. I am proud to be a part of The Investigators Group Security Company and would highly recommend them to anyone in need of top-notch security services.”
Fantastic experience: Working with the company has been a great experience. Darren and Anojan are two amazing managers who are easy to work with and very understanding. In my few months here I can say I’m glad to be part of the team. I highly recommend working for IGI, you will be treated well.
Fantastic experience: I was an employee at The Investigators Group for many years. Before joining IG, I worked for many other security companies across the GTA. I witnessed how other companies function, and none of them come close to the quality of service and professionalism that the Investigators Group provides. I gained valuable skills and experience that have helped me in the years that followed my employment. In addition to being a fantastic company that provides top notch service to customers, I always felt like I was a welcomed member to the organization. I still maintain contact with the office even after all this time. I reflect frequently on my time working with this amazing group.
Fantastic experience: As an employee of IGI, I am thrilled to share my positive experience working here for nearly a year. The company's unwavering commitment to professionalism, employee development, and client satisfaction is truly commendable. I have had the opportunity to work alongside a team of dedicated professionals who prioritize safety and security above all else. The supportive work environment and opportunities for growth make IGIan exceptional place to work. I am proud to be a part of this organization and look forward to continuing to contribute to its success.
Negative experience: This company seems to have problem with race. If you're black or dark skinned, expect to be followed around the store by these security. It's weird that we're in 2024 and we still have security guards following people around on the basis of race. On Saturday January 27th, at approximately 8:20 pm. I was followed around the Metro Bramalea City Centre while shopping with my brother for cereal, soup and pop. I even point to my brother that the security is following me and the guard keeps following me. The funny part about all of this is that I actually work as a security guard! I spoke to a worker and the manager, and they said they often get complaints that the guards are people around without justifiable cause. If you're black or a dark skinned person, just have your phone on record near this companies security guards.
Fantastic experience: I'm thrilled to share my positive experience at IGI, where I worked for a year. The company's support and professionalism create an outstanding work environment. Kevin, our manager, deserves special mention for going above and beyond. He's exceptionally supportive, kind with hours, and responsive, creating a sense of belonging. IGI truly feels like one big family, fostering a culture of collaboration and care. From my perspective, it's been a rewarding journey in a company that values both its employees and their well-being
Thank you Dhaval for your kinds word and we thank you for all your work!
Negative experience: I had a guy follow me from this company being a stalker made me feel very uncomfortable like I honestly felt scared because of this guy he was stalking me and I wasn't even doing anything wrong and I made a call about it today and it seemed like the guy that I was talking to was unbothered I do not think he understands how scared I was because of the guy that works for their company
Negative experience: I have the worst experience with this company. The staff that is working in it is not cooperative. Whenever ever I tried to talk with them, they always transferred their call to someone else's. The main thing is I'm working as a full-time and they only give me 18 hours a week. Hope they understand and change their attitude towards employees.
Hi Jamer, unfortunately we do not have a record of your name "Jasmer Longia" in our employee database and without a name, we are unable to investigate your concerns. Please give us a call back so that we can address your concerns.
Negative experience: Sloppy, unprofessional and unethical conduct by one green rookie -guard doing store undercover poorly. Equally shoddy follow up investigation, if any was actually conducted, by the Head Office. Complaints about guard conduct was not even checked on cctv footage. Makes one wonder about stores and clients who contract 3rd party services engaged in this kind of thing.
Fantastic experience: Today i went to Wilson Metro the security gaurd over there Ansh was really good he caught one shoplifter in front of me when i was collecting some information from him and it was really amazing how he tackled him and the situation. IGI is making really good gaurds.
Thank you Shifaz for your feedback!
Fantastic experience: Was verbally assaulted by an IGI security guard last night in a downtown Toronto grocery store that I have shopped in regularly for nearly 10 years. He swore at me, called me names, ridiculed me for wearing a facemask (I was sick at the time and trying not to spread germs). He was so out of control that the store staff had to ask him to back off. So why am I giving them 5 stars? Bad staff can happen. It's what you do about it that counts. I called IGI. Was transferred to the person who handles their guards (Zane). I explained what happened and he immediately committed to removing this guard from that store. He also handled it very professionally. The whole call was about 3 minutes including transfers. Less than the amount of time I spent being accosted by this guard!
Adam, we are sorry for your experience in the store. Thank you for bringing it to our attention so that we could address the matter. We appreciate that you allowed us to rectify the situation.
Fantastic experience: The staff of this company is very nice.They train very effectively and efficiently. My trainer was Anojan, he is pretty good in training new employees. He’s the best. Also, Zane is very cool with employees, he always help me in every difficult situation. He’s always helpful to me in a very good way.
Thank you Jonty for taking the time to provide feedback. Thank you for all of your work!
Fantastic experience: I've been working full time at IGI for 5 years now. My experience with the original boss Bob was amazing. Current manager Zane is good with my shifts and hours needed. The mobile supervisor Anojan goes above and beyond for the guards needs and concerns. I'd recommend this place for anyone trying to get into the security field.
We are glad to have you on the team Tiig! Thank you for your work!
Negative experience: Applied more than once, heard nothing.
Fantastic experience: Throughout my one year employment with IGI, I’ve had a great and memorable experience. Staff was very polite and exciting to be around, an overall great company and would definitely recommend.
Thanks Koby for the kind words. You are a great addition to the team.
Fantastic experience: IGI Tactical security guard manager is incredibly cooperative and understanding in allocating favorable hours, if i talk about IGI training manager he is really cool and experienced guy and i have learnt alot of things from him. He is very supportive.
Thanks Ansh!
Fantastic experience: I worked at IGI Security for nearly a year, and I can confidently say it's a top-tier security company. The team is highly trained, and the company places a strong emphasis on professionalism and client satisfaction. I appreciated the opportunities for skill development and the commitment to safety protocols and also my hiring manager Anojan who helped me to show the ropes of the industry by showing me how to create reports with proper wording. Anjon also had demonstrated great skills and co-operation when it came to making preventions on site alongside the guards. The security manager Zane Baig is also a pleasure to work with, he is very responsive and professional. Overall it is a great place to work!
Thank you Piyush! We thank you for your contributions!
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