CONTENCIA

Thank you Ms. Galipeau, TThe whole team thanks you warmly.

Good morning,I thank you warmly for your good comment.

Thank you Mr Caisey on behalf of the whole team.

Thank you so much!

Hello Judy, Thank you for your trust!

Thank you for your positive comment!

RIGHT OF REPLY: In order to protect the integrity of its image, CONTENCIA Collection Agency wishes to correct the information disseminated on this platform. It is inherent to the nature of debt collection to create dissatisfaction among debtors. We are aware that the expression of discontent is a natural trend, and some debtors may be inclined to lodge complaints or wrongfully accuse our collection agency. It is crucial to emphasize that CONTENCIA acts as an intermediary between our clients and their debtors. The frustrations expressed often stem from an unpaid or neglected debt, or from the failure of the debtor or the client themselves to fulfill commitments. CONTENCIA takes particular pride in providing a quality service. To ensure this quality, we have meticulously reviewed the files, listened to audio recordings, and contacted all complainants. No professional misconduct on the part of our agents has been detected, and all legal obligations have been rigorously respected. We constantly strive to implement and maintain means ensuring the highest standards of quality, including: Initial training is provided to all our agents. CONTENCIA offers continuous training to all its staff. An internal quality controller ensures the strict application of current legislation as well as the teachings of CONTENCIA. All calls are recorded. Our agents are strictly guided by call scripts and receive constant managerial supervision. In conclusion, we want to assure you of the legitimacy of our mandates and methods, supported in particular by the CONTENCIA license issued by the Office of Consumer Protection. If anyone feels they have been wronged by CONTENCIA or questions the compliance with ethics and current legislation by our agents, we strongly invite them to file a complaint with the CONTENCIA ombudsman at the following address: [email protected]. Please be assured that any complaint will be treated with the utmost seriousness. We would also like to emphasize that we do not accept any defamation, disparagement, or harm to the dignity or reputation of our company or personnel. In the case of such allegations, we reserve the right to take legal action to protect our interests. We count on your understanding and cooperation in maintaining a respectful and constructive dialogue. We express our gratitude for your feedback.

RIGHT OF REPLY: In order to protect the integrity of its image, CONTENCIA Collection Agency wishes to rectify the information disseminated on this platform. It is inherent to the nature of debt collection to generate dissatisfaction among debtors. We are aware that the expression of discontent is a natural tendency, and some debtors may be inclined to lodge complaints or falsely accuse our collection agency. It is crucial to emphasize that CONTENCIA acts as an intermediary between our clients and their debtors. The frustrations expressed often stem from an unpaid debt, negligence, or the failure to meet commitments by either the debtor or the client themselves. CONTENCIA takes particular pride in providing a quality service. To ensure this quality, we have meticulously examined the files, listened to audio recordings, and contacted all complainants. No professional misconduct on the part of our agents has been detected, and all legal obligations have been rigorously respected. We constantly strive to implement and maintain means ensuring the highest standards of quality, including: Initial training is provided to all our agents. CONTENCIA offers ongoing training to all its staff. An internal quality controller ensures the strict application of current legislation as well as the teachings of CONTENCIA. All calls are recorded. Our agents are strictly guided by call scripts and benefit from constant managerial supervision. In conclusion, we want to assure you of the legitimacy of our mandates and methods, supported notably by the CONTENCIA license issued by the Office of Consumer Protection. If anyone believes they have been wronged by CONTENCIA or questions the adherence to ethics and current legislation by our agents, we strongly encourage them to file a complaint with the CONTENCIA ombudsman at the following address: [email protected]. Rest assured that any complaint will be treated with the utmost seriousness. We also wish to emphasize that we do not accept any defamation, disparagement, or violation of the dignity or reputation of our company or our staff. In the case of such allegations, we reserve the right to take legal action to protect our interests. We rely on your understanding and cooperation to maintain a respectful and constructive dialogue. We extend our gratitude for your feedback.

RIGHT OF REPLY: In order to protect the integrity of its image, CONTENCIA Collection Agency wants to correct the information disseminated on this platform. It is inherent to the nature of debt collection to generate dissatisfaction among debtors. We are aware that the expression of discontent is a natural trend, and some debtors may be inclined to file complaints or falsely accuse our collection agency. It is crucial to emphasize that CONTENCIA acts as an intermediary between our clients and their debtors. The frustrations expressed often stem from an unpaid, neglected debt, or the failure to meet commitments by the debtor or the client themselves. CONTENCIA takes particular pride in delivering quality service. To ensure this quality, we have meticulously reviewed records, listened to audio recordings, and contacted all complainants. No professional misconduct on the part of our agents has been detected, and all legal obligations have been strictly adhered to. We constantly strive to implement and maintain means that ensure the highest standards of quality, including: Initial training is provided to all our agents. CONTENCIA offers ongoing training to all its staff. An internal quality controller ensures the rigorous application of current legislation as well as CONTENCIA's teachings. All calls are recorded. Our agents are strictly guided by call scripts and receive constant managerial supervision. In conclusion, we want to assure you of the legitimacy of our mandates and methods, supported in particular by CONTENCIA's license issued by the Office of Consumer Protection. If anyone feels they have been wronged by CONTENCIA or questions our agents' adherence to ethics and current legislation, we urgently invite them to file a complaint with the CONTENCIA ombudsman at the following address: [email protected]. Rest assured that any complaint will be treated with the utmost seriousness. We also want to emphasize that we do not accept any defamation, disparagement, or infringement on the dignity or reputation of our company or our personnel. In case of such allegations, we reserve the right to take legal action to protect our interests. We rely on your understanding and cooperation to maintain respectful and constructive dialogue. We express our gratitude for your feedback.

Thank you Shawn, I appreciate it on behalf of the entire team.

Thank you so much, Derick!

Thanks Karl W.! The whole team tries to do their best!

Good morning, I thank you warmly for your excellent comment.

Frank Cd, I thank you warmly! One more success!

RIGHT OF RESPONSE: In order to protect the integrity of its image, CONTENCIA Collection Agency wants to correct the information disseminated on this platform. It is inherent to the nature of debt collection to cause dissatisfaction among debtors. We are aware that expressing dissatisfaction is a natural tendency, and some debtors may be inclined to file complaints or wrongly accuse our collection agency. It is crucial to emphasize that CONTENCIA acts as an intermediary between our clients and their debtors. The frustrations expressed often stem from an unpaid, neglected debt, or failure to meet commitments by the debtor or the client themselves. CONTENCIA takes particular pride in providing quality service. To ensure this quality, we have meticulously reviewed files, listened to audio recordings, and contacted all complainants. No professional misconduct on the part of our agents has been detected, and all legal obligations have been rigorously observed. We constantly strive to implement and maintain means ensuring the highest standards of quality, including: Initial training is provided to all our agents. CONTENCIA offers ongoing training to all its staff. An internal quality controller ensures the strict application of current legislation as well as CONTENCIA's teachings. All calls are recorded. Our agents are strictly guided by call scripts and benefit from constant managerial supervision. In conclusion, we want to assure you of the legitimacy of our mandates and our methods, supported notably by the CONTENCIA license issued by the Office of Consumer Protection. If anyone feels they have been wronged by CONTENCIA or questions the adherence to ethics and existing laws by our agents, we urge them to file a complaint with the CONTENCIA ombudsman at the following address: [email protected]. Rest assured that all complaints will be handled with the utmost seriousness. We also want to emphasize that we do not accept any defamation, disparagement, or infringement on the dignity or reputation of our company or our staff. In the case of such allegations, we reserve the right to take legal action to protect our interests. We rely on your understanding and cooperation to maintain a respectful and constructive dialogue. We express our gratitude for your comments.

RIGHT OF REPLY: In order to protect the integrity of its image, CONTENCIA Collection Agency wishes to rectify the information disseminated on this platform. It is inherent to the nature of debt collection to generate dissatisfaction among debtors. We are aware that expressing discontent is a natural tendency, and some debtors may be inclined to file complaints or falsely accuse our debt collection agency. It is crucial to emphasize that CONTENCIA acts as an intermediary between our clients and their debtors. The frustrations expressed often stem from an unpaid, neglected debt, or the failure to meet commitments by the debtor or the client themselves. CONTENCIA takes particular pride in providing quality service. To guarantee this quality, we have meticulously reviewed the files, listened to audio recordings, and contacted all complainants. No professional misconduct by our agents has been detected, and all legal obligations have been rigorously met. We constantly strive to implement and maintain means ensuring the highest quality standards, including: Initial training is provided to all our agents. CONTENCIA offers ongoing training to all its staff. An internal quality controller ensures the rigorous application of current legislation as well as the teachings of CONTENCIA. All calls are recorded. Our agents are strictly supervised by call scripts and benefit from constant managerial supervision. In conclusion, we want to assure you of the legitimacy of our mandates and methods, supported in particular by the permit from CONTENCIA issued by the Office of Consumer Protection. If anyone feels they have been wronged by CONTENCIA or questions the respect for ethics and the current legislation by our agents, we strongly encourage them to file a complaint with the CONTENCIA ombudsman at the following address: [email protected]. Please be assured that any complaint will be treated with the utmost seriousness. We also wish to emphasize that we do not accept any defamation, disparagement, or infringement on the dignity or reputation of our company or our staff. In the case of such allegations, we reserve the right to take legal action to protect our interests. We rely on your understanding and cooperation to maintain a respectful and constructive dialogue. We thank you for your comments.

You are not a customer of ours!

Thank you on behalf of all our staff for your appreciation!

RIGHT OF REPLY: Madam, you are not a customer with us, you admit not knowing our profession, in ignorance, you allow yourself to come and give one star, just to slander and denigrate our company. I do not disclose any confidential information. When a debtor denigrates without a valid reason, it is normal for me to respond. I know very well who you are referring to. We too can take legal action in any competent court for unwarranted denigration.

Thank you Mr. Gagné, we appreciate your excellent comment!

Thank you Ms Rangelova!

Response: This person writes under different pseudonyms. Read the comment carefully; it's incoherent. Dear customer, We have taken note of your review. We would like to clearly inform you that, in your case, we have indeed successfully carried out our debt collection mission. The debtor paid you directly, which allowed us to recover the amounts owed as per our efforts. However, we regret to see that you attempted to defraud us by refusing to pay our legitimate commission. It is important to emphasize that our remuneration is based on a contractual agreement that you accepted by signing the mandate with our agency. By acting this way, you attempted to evade your responsibilities and cause us unjust financial harm. As a regulated collection agency, we are required to enforce our rights and take appropriate measures to preserve our professional integrity. We have documented evidence of your actions aimed at avoiding paying our commission, which constitutes a violation of our collaboration terms. We encourage you to reconsider your position and fulfill your contractual obligations to our agency. We remain open to an amicable resolution of this situation, but we emphasize that we are ready to take necessary measures to protect our legitimate rights. If you have any further questions or wish to discuss this matter, we invite you to contact us directly. Sincerely, Alex Tembel The director of the collection agency

RIGHT OF REPLY: Mr. Michel was indeed our client since 2019, we worked on his files for 4 years. We sent him a request for funds of $100 for debtors whose phone numbers have not been functional for a while now. This client wrote to refuse to pay and terminate the mandate. The mandate is very clear, when one refuses to pay our invoices or ends the mandate before its term, they must pay our commission. Easy to criticize, you be the judge!

Madam, Thank you for your comment. You have collected the money from your tenant, and it has been a year since you owe us our commission. You have done everything to avoid paying us our commission. A client who does not pay their commissions is considered fraudulent. We are taking legal action against you for defamation. Alex Tembel

Hello Mr Crisafully,Thank you for your opinion, it makes us happy!We do our best to satisfy our customers.

Thank you for your appreciation!

Ms Amédée, thank you so much for your positive comments.

Ms. Bilodeau, Thank you for your positive comment.

Mr. Presseau, the entire Contencia team thanks you for your appreciation.

RIGHT OF REPLY: Mr George Sitz, you are neither a customer nor a debtor of ours.Any attack on reputation or dignity will result in defamation proceedings. Fictitious account reported to GOOGLE!

Thank you Mr. Calandrino, I appreciate your positive comment.

Good morning,You are not a customer of ours, I understand your frustration when you have to pay your bill.

RIGHT OF REPLY Mr. Tanios, Thank you for your comment, it proves that we have successfully accomplished our mission of collecting from your debtor. The reason for the 'additional' invoice is simply that we executed the terms of our mandate. There is an additional billing when our client fails to inform us that they have been directly paid by the debtor to avoid paying us commissions, I call this fraud.

Ms Nudi, thank you for your positive comments.

RIGHT OF RESPONSE: Another troll, we have a frustrated person who doesn't have the courage to identify themselves. Your name is unknown to us Mr Karl Desch. Fictitious account reported to GOOGLE!

RIGHT OF REPLY: I invite anyone to verify the existence of this company. No trace in the list of companies, just another frustrated person hiding behind invented names. Mr. Pascal Roy, you are neither a client nor a debtor with us; I strongly suspect you must be complicit with Mr. George Sitz. Coincidentally, these are names that do not exist on any social media. Be brave enough to write your real names and call me to discuss at 514-317-4939. Any harm to reputation or dignity will result in a defamation lawsuit. Report made to GOOGLE!

Thank you Nabil!

Thank you so much for your positive comments.

My pleasure ! Thank you for your opinion.

Good morning,You are not a customer of ours, I understand your frustration when you have to pay your bill.