Commissionaires - Victoria (HQ)

Negative experience: Paid a lot of money to have a Visa waiver they handled this application like a 4 year old. Went to the US border with my application, Homeland Security told me whoever did my application didn't know what they were doing . My advice is get a lawyer for do-it-yourself

Negative experience: Not worth even working for unless you want to be fined or mistreated by management.

Fantastic experience: I came in as a walk in and Jake was super helpful and organized getting my prints done. Thanks!

Fantastic experience: I really appreciated the services offered by Seven and his colleague in processing my fingerprints request.He was very responsive & generous understanding had the process go smoothly for me.

Fantastic experience: Good

Fantastic experience: A prompt and professional experience! thank you Ed!

Fantastic experience: Awesome and very fast Pcc service

Negative experience: Go somewhere else. When I first walked in the building, I said “hi I have an appointment” the receptionist, he didn’t say hi back and just said something along the lines of why are you here. That should have been my warning sign to leave, it’s pretty common customer service knowledge to say “hi” to a customer. I immediately felt unwelcome and that my presence was a bother to those around me here. When it was my time to go back for my appointment, the woman who I saw was very unfriendly. She asked a lot of questions, in an interrogation style. I felt stressed and pulled out my phone to show her what I was referring to, then said “you cannot use phones in here and I cannot look at that.” In the rudest tone possible. Then stating “you really need to be prepared to ask exactly what you need so that we can help you” in a tone that made me felt as though I was just wasting her time. Okay, I get that it is a policy but you could have said all of that in a nicer way, or offered to help me print something from my phone. So if you have something on your phone, print it before coming in!!!!!! I wish they put that on their “reminder” emails. The whole experience was disappointing, distressing and made me sad that being nice and helpful to customers at your workplace isn’t common anymore.

Negative experience: I wish I had another option to get government fingerprints done. The lady who took my fingerprints was rude and impatient - she shushed me when I communicated important information, then later got upset because she didn’t hear me. Disappointed that the Canadian government chooses to employ an agency as unprofessional as Commissionaires.

Fantastic experience: I recently updated my review after a positive interaction with upper management. I'm grateful to Arvind and Mark for their professionalism. My hope is that the rest of the staff can adopt the same customer-centric attitude. Currently, only the person at the front desk consistently demonstrates a welcoming smile and professionalism and also a big reason for changing my 1 star to 5 . I look forward to experiencing improved customer service during my next visit.

Negative experience: Very unpleasant experience. Theresa, who my appointment was with didn't seem to be actually hearing what I was saying in regards to what type of record check I needed, resulting in her giving me the wrong one. I had a reference photo for which report I need, and she refused to look at it. I have now spent $89.00 on an incorrect report and now have to spend an additional $89.00 due to her lack of interest in a customer. It truly seemed like she just wanted me out, although the office was completely empty.

Fantastic experience: Very helpful, kind and respectful service.

Positive experience: The Immigration Canada requested a set of inked fingerprints that was stipulated in the website, for background checking in my country, and upon arrival I was told I had to make two sets (because it was normal procedure) even though there is nowhere in any of the Canadian websites that say so, I was " recommended" to take two sets, paying more than $120.00 cad, so double check before going over!!!

Fantastic experience: Met someone named Steeve Lesperance, his knowledge and professionalism was way above standard. You have a rock star working there.

Fantastic experience: Humorless- it's strictly business with these folks.

Negative experience: What kind of legit business does not even have an email address to send any kind of correspondence to? What else do they have that are gaps in their service? I can't even send a general question so I have the communications on record!!!

Negative experience: I normally don’t leave bad reviews, and I previously had a good experience here with fingerprinting in 2021, but the lady I got was very mean and passive aggressive. As someone with an invisible disability, my experience here will dissuade me from applying to federal jobs in the future.

Positive experience: No longer the premium security company that they once were. Other companies pay more and offer better benefits. Too many people working in head office. Those in HO are out of touch with those working in the field. Head Office interfere with their supervisors and usually by people that have never even visited the site. HO don't listen to suggestions from the field and if they do they are not acted on. Still too caught up in the military, arrogant and out of touch. Most other companies in this industry are now better to work for. Once the option for first refusal on the Federal Govt. Sites is gone they are finished, as they have lost all their other long term sites.

Fantastic experience: It is a fingerprint collection office located in Victoria, and the parking lot was somewhat cramped, but the staff were very friendly.

Fantastic experience: They are helpful people

Fantastic experience: Very pleasant and professional employees, fast and convenient. I really recommend it.

Fantastic experience: Great Service

Fantastic experience: Efficient and Professionals

Negative experience: They are not a good company to work for. They like to cover everything, including a superior assaulting a worker under their command.

Fantastic experience: In and out with military precision. These guys dont mess around.

Fantastic experience: Best security company to work with, not work for

Fantastic experience: Quick and efficient. If you need fingerprint services, this is the place.

Fantastic experience: Without a doubt the most storied, professional and community-focused security company on Vancouver Island., Quality, reliable service.

Positive experience: Low pay jobs with mandatory Union fee. When you substract this fee into the wage, you are actually below the BC min wage of $16.75.

Fantastic experience: Staff are amazing and efficient. Painless processing.

Fantastic experience: Spoke and met with Don, a very helpful and polite person.

Fantastic experience: Staff are so helpful.Also they take their job very seriously.

Fantastic experience: Easy, quick, and pleasant experience! I had my fingerprints taken for my citizenship application.

Fantastic experience: It was good, there's appropriate parking if you come early in the morning

Fantastic experience: Quick and excellent service, very kind and generous staff. Helped me get my electronic finger prints for FBI PCC USA.

Fantastic experience: I often have to send staff here for work clearances and they are always fast and friendly. Two of our techs arrived a bit late to their appointments at the end of the day today and they were kind enough to stay a bit late to help us out.

Fantastic experience: Needed to get some prints done , there was a little technical glitch with the scheduling however the staff got back to me right away and explained , luckily it wasn't too busy of a day so I was able to pop in without an appointment . I was greeted with smiles and a few jokes . Everyone was personable yet professional, from doorway to desk was clean and organized. Fantastic experience

Fantastic experience: I Have been having a nightmare of a life ever since my boss poisoned and fired me. He was dodging me for months trying to get him into court. And Don and the Victoria Commissionaires found him sooo quick and were so compassionate to my situation and I really felt genuine sympathy and a sense of Caring. If you need anything at all these are your people just amazing!!!!

Fantastic experience: Had to get my fingerprints taken for a name change. Showed up early for my appointment and they were able to see me immediately. Super friendly and helpful staff. Easy parking. Glad for the smooth experience.

Positive experience: The experience there was fine. The process was quick and easy. My only wish is the website would state no one would be there to do finger printing during lunch and state the time. It would of saved me on gas and time.

Negative experience: Very bad experience. I went for FBI Certificates (Identity History Summary Check), I showed the staff the request email FBI sent me. the FD258 Form downloaded from FBI website and they kept yelling at me said I should know what kind of service I need. That is the service I NEED!!!! I came here and pay for 89 CAD to save the time and effort to check how to do a very standard process. YOU should be the one telling me HOW TO DO IT, not me telling you! Especially after I said the formal name of the document, they have no idea what that is! Funny thing is they finally gave me a fingerprint on FD1164 titled Identity History Summary Request, the name I said at beginning! also, FD1164 is the wrong form for me because I applied online, and 1164 is for mail only. SOOOOOOO unprofessional, don't even know their own job, and judging me all the time for being not sure!

Fantastic experience: All business here. They helped get fingerprints done.

Fantastic experience: Amazing service

Fantastic experience: Great service!

Fantastic experience: Super friendly people!!

Positive experience: Simple Criminal Record Check services.

Fantastic experience: Hired by this company for security work in Tofino. Great HR

Negative experience: Unbelievably unhelpful staff and lacking poor communication and customer service skills.

Fantastic experience: Polite and helpful staff. Everything went really fast and smoothly.

Fantastic experience: If you need to get your fingerprints done. This is the place to do it. They made it painless and quick.

Fantastic experience: Really friendly folks. Girlfriend had to get finger prints and everybody was really friendly and seemed happy to be there

Fantastic experience: the workers were very kind and inviting! i felt safe the entire time!

Negative experience: The only place providing criminal records check with finger prints are discriminating against unvaccinated Canadians who need this service. This is AFTER the mandatory proof of vaccination policy was dropped. Segregation is disgusting

Fantastic experience: I had a pleasure to encounter people and service like this. Very courteous, professional, kind and respectful. The Gentleman at the reception, I think his name is Dan, what a wonderful and helpful. I arrived one hour early and the area is residential. He came out to the main street to point the Cafe which is under a residential building. The servers at the cafe was very polite young adults and ate my lunch. Back to the office at the time of my appointment and met with the person who took my fingerprints. What a gentleman. I was nervous I told him. And he reassured me that no reason to be nervous and It was done quicker than I expected. I really wanted to say thank you for the courtesy, respect and proffossionalizm. Arsema.

Fantastic experience: I went to the Office in Nanaimo a week ago & i had such a good experience. Due to a medical condition we first had troubles taking my fingerprints. The gentlemen helping me was so patient, kind and understanding and really tried his very best to get the results we needed. Thank you again!

Positive experience: Fast and friendly service.

Fantastic experience: Polite people and quick service

Fantastic experience: Fast, efficient, and helpful

Negative experience: Grouchy woman works there

Fantastic experience: Very friendly and knowledgeable staff

Fantastic experience: Quick, friendly, and efficient service. Thanks.

Fantastic experience: Friendly staff, fast service!

Fantastic experience: Nice staff and great work

Fantastic experience: The best security on the west coast...friendly and reliable..

Positive experience: Nice and clean. Somehow reception couldn’t find my name

Negative experience: A very long wait to get documents . Guy behind the counter was very slow and easily frustrated by the simplest task seemed maybe he should be retired as he is possibly loosing his memory

Fantastic experience: The entrance is from back side of parking lot , they are following are covid measure, really nice and helpful staff.

Positive experience: The man at reception was very helpful and accomodating! :). Great covid protocals in place.. My fiance and I however thought Natalie M could have been a little more professional / clear is all

Negative experience: I would suggest avoiding the Commissionaires in Victoria if possible if you have to get your fingerprints done for an FBI criminal record check for permanent residency. My fiancé went in March 2021 and the gentleman told her the digital copy of her fingerprints didn't turn out well. She asked if he could try again but he said no, charged her the $63 and told her to try sending them anyways. So she paid them along with the FBI fee of $24 and the Canada Post shipping of $35 and sure enough, the FBI rejected them because the quality was poor. She then called the Commissionaires in Victoria to explain what happened and they said that frequent hand sanitizing due to COVID can dry out your hands. They suggested she use moisturizer and schedule another appointment to try again, which she did. Luckily they didn't charge her the $63 a second time, but she had to pay the FBI's $24 fee and the Canada Post shipping of $35 again, and the FBI rejected them again because of the poor quality. At this point, she was nearing the deadline to submit her application for permanent residency and the only missing document was her FBI criminal record check, which she needed because she previously lived in the US. I called the Commissionaires in Victoria and they were very rude and dismissive. The man I spoke with said the FBI is just too picky. He asked how to spell her last name to check her fingerprints, laughed and said her last name was weird because he hadn't heard it before. He then transferred me to one of his colleagues that does the fingerprint scans. She said it's not their fault that my fiancé doesn't have fingerprints and they can't magically make her have fingerprints. At this point I got fed up and could tell they weren't interested in offering any kind of customer service, so I told them to take a hike. I called the Commissionaires in Nanaimo, explained the situation, and Robert there said he could schedule us in the same day, so we drove there right away. They're the only place on Vancouver Island doing ink fingerprints, which Robert did a great job of. He even provided a second set free of charge. We sent those to the FBI and they were accepted with no problem. My fiancé finally got her criminal record check from the US and now has everything she needs for her permanent residency in Canada. Usually I wouldn't write such a lengthy review like this, but my fiancé's relatives are going through the permanent residency process too and their fingerprints from the Commissionaires in Victoria were also rejected for poor quality, so this isn't an isolated incident. If a business is advertising a service that impacts someone's ability to stay in Canada, they should be equipped to provide quality fingerprints that will be accepted by the FBI. Rather than saying it's not their problem, they should have some empathy for what people are going through and be prepared to refer people to the Commissionaires in Nanaimo to get this done.

Positive experience: Nice tidy waiting room and courteous staff. However, the person who took my fingerprints incorrectly recorded the Document Control Number on my applicant request form. Kind of a headache since I had to fix the issue with my HR dept.

Fantastic experience: What an amazing experience!! The man at the reception and Don are super super nice and so willing to help!! It’s one of the few places I felt so warm and welcomed in Canada!! They will treat you like you are an VIP! Thank you for taking your time to help me!!

Fantastic experience: Very helpful

Fantastic experience: Excellent service and very accommodating.

Positive experience: Great company, good people, professional

Positive experience: an efficiently run little place established to tax the lower income folks requiring second jobs..or almost any job

Positive experience: I work for this security company they are a good employer

Fantastic experience: Very organized and friendly. Very knowledgeable.

Fantastic experience: Called and booked an appointment same day. Friendly and efficient service.

Fantastic experience: Wonderfully nice folk. Just have to make sure to call ahead with an appointment.

Positive experience: The person who did my forms and prints was so sweet and she was quite sociable and also so very thorough with her attention to details, making sure there were no mistakes.

Fantastic experience: I wish I had taken photos, becuse when I was there about three months the place was older aand now its out of this world. I was screened by a small black box on a tripod and then led into an interior that was updated and very cool. Cant wait to see what they do next.

Fantastic experience: They don't sign Affidavits, I found that out because I didn't check before hand But! They were super nice about it and directed me to the right place! So nice of them

Fantastic experience: The woman who did my finger printing for work was very friendly. I showed up early for my appointment and they didn't make me wait. I found them very helpful and made the process really quick. Thank you

Fantastic experience: Very helpful.

Positive experience: Need a background check? You go here

Fantastic experience: Fast, professional, friendly

Positive experience: They are good at what they do and quite friendly too.

Fantastic experience: Friendly and polite staff. Service was great and quick.

Positive experience: Needed a criminal record check done, they did that, not a terribly welcoming environment as you always feel you are being watched. That's because you are...

Fantastic experience: Quick, efficient, and friendly. Less expensive than the RCMP for electronic fingerprinting!

Positive experience: Very informative and Really helpful

Fantastic experience: Very sincere and helpful folks.

Fantastic experience: Very professional & friendly service.

Fantastic experience: Went in for fingerprinting and background check with no appointment. Even though I showed up unannounced I was helped promptly, and was in and out in no time.

Fantastic experience: Such great people working there. Friendly and great service

Fantastic experience: Highly professional staff who were very helpful and prompt.

Fantastic experience: been here for the Canadian police certificate. Very nice place to be and extreamly friendly, nice, polite service. Great service.

Fantastic experience: Great services and staff. I didn't have an appointment, yet was in and out in 20 min. The parking lot is a but cramped, though.

Fantastic experience: Awesome people all very polite and Hr personnel is awesome and super understanding of situations. Overall everyone there had been nice to me. Miss workin there.

Fantastic experience: Was not expecting such a great level of service. Was very pleased. Staff are really friendly, helpful and professional. Great job! (Getting criminal record check and fingerprints for a work permit abroad).